Frequently Asked Questions
How long do the sensor batteries last?
We highly recommend replacing your batteries with Duracell or Energizer as they have a much longer life. The batteries for your sensors in the kit are only to get you started. When you do this you can expect your batteries to last approx 6-18mths. You can also change the sensitivity in the sensors to make them last even longer. Your panel will alert you when your batteries need changing.
Can I change upgrade the system?
We can change the system to suit your needs. Want a standard system with only 3 PIR sensors instead of 4 but an extra door sensor? No problem we can add to a system as they are all upgradable.
Should I use a SIM card or PSTN (plug into my phone line)?
We recommend using both SIM card and phone line , purely because you then have a dual route to notfiy you of alarm activation. You can also receive txts informing you of an intruder and advising you which sensor has been violated if you choose to upgrade your system with SIA signalling via SMS. However, if using a phone line you may only be informed by a phone call.
Can you reduce the sensitivity in the PIR sensors?
Absolutely! We highly recommend doing this as it extends the battery life even further. Instructions are in the user manual.
Can you put a sensor in a garage not connected to the home?
Our sensors can go a distance of up to 100m from the panel. So if your garage falls within this range, more than likely yes it will work.
Are your products quality made?
Absolutely yes!! Many electronic products can have problems, but we use trusted well known brands in the security industry.
What part of the alarm system needs to be plugged into a power point?
The alarm system speaks wirelessly to accessories, meaning less need to chase wires. However, the main panel, external siren and keypad need to be hard wired to each other. The system comes with a built in back up battery, so incase of a power failure, it will still be armed and activated using the backup battery (this recharges automatically from the power supply).
Are your engineers qualified?
There are different types of qualifications for installing alarms, most companies like us use engineers with qualifications in electronics or in the engineering field, we are City and Guilds Qualified, have experience with working with advanced communication systems, and with over 20 years experience in different systems.
(This is more than you will get from someone who has just completed a few days in a night course and then they have a title of alarm installer!!!)
"It is well known this is a unregulated industry with various new qualifications in alarms floating around but most are trained in other areas and most engineers dont have any qualifications except one or two".
Will I get insurance discount?
You could possibly get a discount, it isn't always the case. Each household has to look at this option carefully themselves, once you take this route if you forget to set your alarm and by chance you get burgled , the insurance company will have your alarm checked to see if you set it, if you forgot to set it then your pay out could be ZERO. We advise against this, we advise you install an alarm for your own peice of mind and do not attach it to any type of insurance as you dont gain much from it.
Do I need an approved Insurance Installer?
In simple terms "no".The only time you need an insurance approved installer is to aquire a URN = Unique Ref Number for police response, not all companies support this but most like us will support key holder response, or to recieve a minimal discount with your insurer, its common to get caught out here if you attach your alarm to any policy it WILL be checked in the event of any incident as they WILL avoid any pay out if YOU didnt set or maintain your alarm, so unless you want to save a few pounds in relative terms or need police response "approved" has no relation to a company or its installers in what you may get.
Do you supply the SIM cards?
No, the SIM card is something you must purchase for your security system. You may choose any provider you prefer. We recommend a long expiry date as you wont be using it very much, call or sms credit.
What range do the PIR's have?
You can install the sensors up to 100m away from the alarm panel. The PIR's have a detection range of 12m or more depending on settings and PIR's used.
Is it possible to only alarm certain zones at any one time?
Absolutely. For example, in part mode you may want all of the window and door sensors armed while you are at home sleeping and the room sensors (PIRs) off. We can program your alarm to pretty much do anything you want it too.
Can I remotely stop the siren?
Yes if you upgrade to remote fobs this can be done instead of having to use a code or tag.
Does the main system requires AC power?
Yes the main panel does require AC power. It has a built in battery that automatically recharges from the main power supply. If an intruder cuts the power supply or there is a power outage the system can last 24-48hrs on backup battery.
Does the siren needs AC power?
No, the siren recives power from the control panel and has its own internal battery backup.
Is the system going to interfere with my home wifi?
No, it will not interfere with your home wifi.
What will happen if an intruder breaks the main unit?
Usually the sound of the siren scares them off before the attention gets drawn to them. They make a run for it before they get a chance to break the unit, they have to find it first, and the external siren will continue to ring regardless.
How do you fix the sensors to the walls?
The PIR sensors are screwed to the walls. The door/window sensors also have screws to fix them down.
What should I do if I want to leave a window (say in family area) half open at night, or some other time, for air circulation and still want to arm the alarm?
We can set this up for you on your part / or night set mode.
What if I get stuck whilst using my alarm?
No problem, phone support always available to help you through the process.
Are your PIR sensors pet friendly?
Only for a very small cat or dog. You may however, program only certain PIRs and the window and door sensors to be armed, PET friendly sensors can be set up at install.
What happens if there is a black out and no power?
Our alarms have a back up battery that is automatically charged when connected to power. This will give you approx 6-8hrs with no power supply.
How many decibels are the sirens?
The external strobe siren is approx 105db and the internal siren is approx 90db.
Does the door/window sensors fit on sliding windows and stacker doors?
The door/window sensors are very suitable for sliding windows and stacker doors. You place one part on the moving window and the other part on the frame. When they open apart from each other it sends a signal to the alarm panel.